Terms of Service
Effective Date: January 1, 2025
1. Introduction
Welcome to Detaxio, a tax optimization solution offered at detaxio.com. By accessing or using our site and services, you agree to these Terms of Service. If you do not agree, please do not use Detaxio.
2. Company Information
Detaxio Inc.
24 Sussex Drive, Ottawa, ON K1M 1M4, Canada
Business ID: 319093278
Phone: +14162393302
3. Services
Detaxio provides online tools and support for preparing and optimizing tax documents. Use of the service requires registration and acceptance of these terms.
4. User Responsibilities
- Provide accurate personal and billing details.
- Comply with all applicable rules and regulations.
- Maintain confidentiality of access credentials.
5. Fees and Payment
Access to certain features requires payment of fees. You agree to pay all charges at the rates in effect when the charges are incurred. Payments are processed through secure channels.
6. Refund Policy
6.1 Software Services
If you subscribe to our recurring service, you may request a refund within 7 days of the initial subscription date. Refunds are processed back to your original payment method within 14 days. Unused time may be applied toward future service upon request. After the 7-day period, no refunds are available due to the immediate nature of digital access and support provided.
6.2 Info Products
For standalone guides, templates, or training modules, you may request a refund within 14 days of purchase if you have not downloaded or accessed more than 20% of the content. Refunds are returned via the original payment method within 10 business days. Transfers of purchased info products to another user are not permitted.
6.3 Physical Goods
For any printed materials or merchandise sold, you may return the item within 30 days of delivery in its original condition. You are responsible for return shipping. Upon receipt and inspection, a refund will be issued to the original payment method within 14 business days. Alternatively, you may request an exchange or credit note toward future purchases.
7. Limitation of Liability
To the fullest extent allowed by law, Detaxio and its affiliates will not be liable for any indirect or consequential loss arising under these terms. Our total liability shall not exceed the fees paid during the prior 12 months.
8. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any dispute will be resolved in the courts of Ontario.
9. Amendments
We may update these Terms at any time. Changes will be effective upon posting at detaxio.com. Continued use of our services indicates acceptance of the updated Terms.
10. Contact Us
If you have questions or concerns, please contact us.